Twilio has launched Twilio Flex, a cloud-based contact center platform that is fully programmable and allows businesses to engage with customers via a variety of channels. Twilio Flex is currently in preview and the company plans on making the platform generally available by the end of 2018.
With work forces becoming increasingly more mobile, there is a need for businesses to have quick and easy communication lines with employees on the move. Being able to achieve this with existing enterprise and telecommunication infrastructure means companies can improve communication with staff without increasing costs. This was the idea behind the creation of Red Oxygen. It's a service that combines the functionality of email applications with the convenience and mobility of text messaging. With the help of Red Oxygen's API, sending text messages from an application or CRM is simple.
Cycling in the UK is not only a popular past time but and also a real commuting choice. The UK has numerous defined cycle routes and many towns and cities have designated cycling lanes and more recently London introduced a cycling scheme fondly referred to as Boris' Bikes after the current Mayor of London. Since more and more people are using a bicycle as a preferred method of transport, and with cyclists having a different selection of routes, on top of the ordinary street network, than alternative transportation methods, it makes sense for there to be a need for a bicycle journey planning web application and API.