Twilio has announced that support for RCS (Rich Communications Services) Business Messaging has been added to its communications platform. The company also announced the availability of Rich Messaging Extensions which enable native RCS capabilities supported by Twilio channels.
PowerPhone, leader in 911 call handling protocols, has updated its premier software package (Total Response CACH) to include an open API. The API will allow computer aided dispatch systems (CAD) to seamlessly integrate with CACH. CACH, short for computer aided call handling, automates questioning and information gathering.