July 28, 2011
Since its founding in 2007, Zendesk's helpdesk system has improved customer service departments and helpdesks around the world with their Zendesk API. Over 20,000 companies (from Sears to Groupon) "trust [Zendesk] with their customers." Currently, over 20% of tickets generated through Zendesk are come through the Zendesk API. Accordingly, the API is essential to Zendesk's success and Zendesk constantly seeks feedback to improve its product.
The Billy's Billing API is aimed at small business entrepreneurs who have their hands full. (That description excludes no start up of course, but at certain crucial phases, it's really really hard to tear yourself away from the growth of the business to focus on...accounting. Ugh. And if you get a system that's too big for your needs to start with, it will cost you dearly in both money and time. For the small time operator, Billy's could be just the thing. Billy's goal is to handle invoices, contacts, payments, products, schedules, transactions, accounts, and more.
Map mashups continue to be extremely popular, as evidenced by the high percentage of mapping APIs in our API Directory and map mashups in our Mashup Directory. Whether you're just getting started with map mashups, or you're a veteran map mashup developer, there are several tools out there that can help with your development efforts.