Online retail often neglects customer service. Vivocha supplies all the good tools, like live chat and the ability of the customer service rep to see what you are looking at on your screen (with your permission). Beyond that, there are a host of other tools that the customers never see but are critical boosters of productivity, like click to call. The Vivocha API is out to up the customer service game for every business. Its REST API offers access to most of its multichannel features. It joins 43 customer service APIs in our directory.
The Salesforce1 platform that integrates customer relationship management (CRM) with analytics, social networking and mobile computing software has seen its momentum grow with a 96 percent increase in the number of active Salesforce1 mobile app users