Amazon has announced a preview of its new Alexa Presentation Language (APL) which allows developers to build visual Alexa skills that are voice-first and can be customized for different types of devices. Amazon has also announced the availability of a new Alexa Skills Kit SDK Frameworks for Java.
Zendesk expanded integration opportunities for its Answer Bot product. Answer Bot, a machine learning tool that helps customers find answers to their own questions, had been limited in channel access since its original release. Now, Zendesk has opened up access through API, SDK, widget, and more.
The quality of your supporting documentation can steer the success or failure of your API. This documentation must include a broad spectrum of information covering many use cases to offer real value, but the trust this builds with developers is a vital factor in continued use.