PeopleBrowsr is another “noise to signal” processor of the social media tidal wave. The Research.ly platform they provide is impressive and engaging. I had to pry myself away from it. It is a tool to answer the question, "who in this social media landscape is relevant on this topic?" but that is just the beginning. The PeopleBrowsr API is a pay to play way to gain social media intelligence.
Hipmob is an easy-to-use mobile chat client that works to connect customers with customer service and support, in real time. It's a simple process of integrating the Hipmob library into the Android or iPhone app, then logging in to any Jabber or XMPP enabled IM client.