Thanksgiving is one of those times of the year when everyone naturally gets a little more retrospective. With that in mind now is as good a time as any to reflect on what developers should be thankful for in 2012. To that end, arguably the thing that made developers in the last year more productive than any time in recent memory was RESTful APIs. After all, the value of any application rises in almost direct proportion to the number of other applications it can be integrated with. RESTful APIs have made it easier to integrate applications than ever.
Twilio has launched Twilio Flex, a cloud-based contact center platform that is fully programmable and allows businesses to engage with customers via a variety of channels. Twilio Flex is currently in preview and the company plans on making the platform generally available by the end of 2018.