In the digital age, many companies use customer touch points to collect information without capitalizing on its full potential. By allowing companies to harness the huge amounts of customer information that gets collected, APIs become a powerful tool for competitive advantage.
One of the more intriguing aspects of RESTful APIs is that they make all kinds of computing platforms more accessible to developers than previously thought possible. Case in point is the machine learning platform (based on a math engine) that is being developed by Wise.io.
Taking inspiration from enterprises that adopt an API-first culture, the new IT leadership team for the state of Arizona defined their strategy, changed the culture and built a cloud-based digital platform that leverages APIs to drive digital transformation of a decentralized enterprise.