Cloud application platform, Heroku, has released the Heroku Platform API. The Platform API allows developers to extend its cloud platform to third party applications and services. With the release, Heroku hopes to inspire apps built upon the Heroku platform, Heroku-based developer tools, and an expanded Heroku ecosystem into additional web services. The Platform API developed from an internal API that Heroku developers used to build tools like toolbelt and dashboard. Heroku wants to empower its developer community with the same tools it created for in-house use.
AWS has launched CloudTrail: a resource tracking and user visibility API. CloudTrail records API calls made to AWS accounts and returns log files. CloudTrail records calls across AWS services. Whether you need to track calls made to the AWS Management Console, AWS SDKs, command line tools, Cloud-Formation, or other AWS services; CloudTrail's call history helps increase security analysis, resource change analysis, and compliance.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.