August 13, 2019
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Moxie Software has released Engage+,"the first social chat app that leverages Facebook’s social graph leveraging public profiles to target social visitors with unique proactive offers and provide agents with a rich set of social data." Until now, sales and customer service reps had access to limited customer data when interacting with customers via chat (e.g. customer name, purchase history, email, perhaps a few other data points). Engage+ utilizes Facebook's social graph to further understand and engage customers during chat conversations (e.g. age, brand likes, friends, mobile usage, and many more data points). Deeper profiling during a customer interaction allows companies to produce customized offers pinpointed at specific customers.
Open source mapping firm Mapbox has announced new Vision SDK designed to help developers build AR navigation experiences, such as iOS and Android-based heads-up displays, by "bridging the phone, the camera, and the automobile." The Mapbox Vision SDK takes advantage of ARM's Project Trillium AI tech.