October 2, 2019
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ServiceNow is a fairly widely used cloud software-as-a-service application that IT organizations use to manage the workflow around calls to help desks. But thanks to the API that ServiceNow built, that application is being more broadly used to create workflow applications outside the IT department.
Payment for services rendered has always been a quixotic journey for small to midsize businesses (SMBs). You would think the companies that deliver IT services to SMBs would have figured out how to automate the payment process long ago, but in reality, integrating the QuickBooks financial software that small companies rely on with the professional services management software that IT services use to manage projects and track billing is a significant challenge.