Microsoft announced availability of the ORTC API preview for Edge. ORTC API support is not yet available in other browsers which may pose some difficulties for app developers.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.
Twilio today announced that it has added support to its API for LINE, a popular free communication app that allows its more than 168 million users to make calls and send messages. LINE support is part of Twilio Channels, a feature of Twilio's API designed to build messaging experiences.
