Twilio has launched Twilio Flex, a cloud-based contact center platform that is fully programmable and allows businesses to engage with customers via a variety of channels. Twilio Flex is currently in preview and the company plans on making the platform generally available by the end of 2018.
Factual provides easy access to the data that drives mobile, web, and enterprise applications. Factual recently improved upon its 58 million points of interest when it enhanced its Restaurants Data. Factual added over 400,000 restaurants to its database (bringing the total count over 1.2 million) and expanded the attributes available. The company provides the Factual API that enables developers to access this data.