The MessageBird Voice Response cURL Sample Code demonstrates how to cover a basic support call center scenario, where the caller is greeted with a message and asked to press the key for the department they want to speak with.
HelpSocial has released a new Open API that features enhancements for improved performance, scalability, and security. The Open API provides access to all capabilities of the platform such as streaming content from across social networks and replying to social and messaging comments.
Alcatel-Lucent, a leading global communications solutions provider and the parent company of ProgrammableWeb, has introduced a suite of nine "New Conversation APIs" that provide developers with easy access to IMS (IP Multimedia Subsystem) capabilities such as high definition voice and video, audio/video conferencing, interactive voice, messaging and call control. In addition, Alcatel-Lucent has launched a Developer Portal that allows access to the New Conversation APIs and a sandbox for developers to build and test their applications.
Sixteen APIs have been added to the ProgrammableWeb directory in categories including Messaging, Mapping, Air Travel, and Customer Service. Highlights include Facebook Messenger Broadcast API, plus APIs from Mobius, Nylas and Apptivo. Here's a rundown of the latest additions.