Moxie Software has released Engage+,"the first social chat app that leverages Facebook’s social graph leveraging public profiles to target social visitors with unique proactive offers and provide agents with a rich set of social data." Until now, sales and customer service reps had access to limited customer data when interacting with customers via chat (e.g. customer name, purchase history, email, perhaps a few other data points). Engage+ utilizes Facebook's social graph to further understand and engage customers during chat conversations (e.g. age, brand likes, friends, mobile usage, and many more data points). Deeper profiling during a customer interaction allows companies to produce customized offers pinpointed at specific customers.
Google has made several announcements including the launch of the Google Consumer Surveys API, the general availability of the Google Cloud Vision API with new features, the launch of Google Cloud CDN Beta, and the launch of Autodesk Maya. The APIs are available on the Google Cloud Platform site.
Android Studio 2.2 has been available in preview form since May, but this week Google made the final version available to all developers. Android Studio is the integrated development environment that Android app writers use to work their magic in creating smartphone and tablet applications.