January 28, 2020
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How API-led Omnichannel at-the-edge Communications Strategies Help Businesses Better Connect with Customers
As businesses look to maintain operations by enhancing connections with their customers, telecom APIs can help keep business running as usual and bring high quality, personalized support to customers anywhere. Omnichannel communication strategies give customers more contact points with a brand.
This article is part of a 10-part series about interesting APIs that were added to our directory during 2016. Cognitive Computing APIs are covered in this segment. The APIs were chosen by our researchers, by popularity according to website traffic, and by mentions on social media.