Customer experience affects both top and bottom lines. Research shows a modest shift in customer experience can increase product sales, reduce churn, and improve revenue. This article shows how to catch market trends early and act on them in time by effectively analyzing what customers are saying.
Cloud-based apps rely on an increasingly diverse set of underlying services, tied together through APIs - and hackers have taken notice. To resolve attacks and outages affecting APIs it is critical to understand and test the performance of the service delivery of application components.