The ServiceNow Agent Presence Curl Sample Code demonstrates how to access the API with basic authentication to make calls that will display JSON formats in return. Developers will receive current agent presence state and channel availability.
Mobile payment service Venmo, which is owned and operated by PayPal, abruptly shut off new developers from its public API, which handles payment invoices and distribution of receipts to external web services. Venmo had created confusion after first stating that it was shuttering its API altogether.
Most enterprise IT environments consist of multiple generations of legacy enterprise applications that collectively represent a business process. In recent years, the more advanced IT organizations have layered suites of business process management (BPM) software as part of an effort to manage those business processes in a more holistic fashion.
Producer and Comedian Ricky Gervais (in partnership with CloudTalk), has just launched the first-ever voice conversation application for social media. Just Sayin’ is a free cloud based iPhone application that makes it possible for users to cross-post conversations to their Twitter and Facebook profiles. Users can share any combination of voice, text, photos, and video.