The ServiceNow Agent Presence State Curl Sample Code demonstrates how to access the API with basic authentication. Developers can use GET requests to make calls that will retrieve current agent presence state and channel availability.
Moving to expand the reach of its API footprint in the cloud, IBM today announced the availability of an open beta for BlueMix. BlueMix is a platform-as-a-service (PaaS) offering that is based on the Cloud Foundry framework that IBM decided to support last year. IBM also announced the acquisition of Cloudant, a provider of a NoSQL database-as-a-service (DBaaS) platform.