The ServiceNow Agent Presence State Python Sample Code demonstrates how to access the API to implement current agent presence state and channel availability. Developers can use basic authentication to access the interface, make requests with GET verbs, and receive responses with JSON formats in return.
Most people usually take notes that they hope will eventually prove useful in some way by using either some type of mobile computing device or a piece of paper. Unfortunately, much of that information never makes it into a document, especially if it’s on a paper that can easily get lost.
At this year’s Defrag conference, several themes emerged: identity management and security, quantified self and (of course) robotics. And, although the conference claimed to have APIs as a common theme (and it did), the APIs themselves were part of a much bigger and louder conversation about what they enable. Along with big data comes APIs' ability to use the data to instruct the things around us. We may be enabling data transfers among machines faster than we can interpret the data and the legalities around using it.