Zendesk expanded integration opportunities for its Answer Bot product. Answer Bot, a machine learning tool that helps customers find answers to their own questions, had been limited in channel access since its original release. Now, Zendesk has opened up access through API, SDK, widget, and more.
Twelve APIs have been added to the ProgrammableWeb directory in categories including Games, Analytics, and Media. Highlights include an API for Amazon GameOn Admin Console, Bikewise API for bike incident data, and the Google Page Lifecycle API. Here's a rundown of the latest additions.