The ServiceNow Application Service Content Curl Sample Code demonstrates how to retrieve a list of CIs in an application service and the relationships between them. Only retrieves content for services that were manually created.
Google has announced the release of the next major version of its Apigee API management platform: Apigee X. This iteration further integrates Google Cloud services into the Apigee API management platform, which was acquired by Google in 2016.
Moxie Software has released Engage+,"the first social chat app that leverages Facebook’s social graph leveraging public profiles to target social visitors with unique proactive offers and provide agents with a rich set of social data." Until now, sales and customer service reps had access to limited customer data when interacting with customers via chat (e.g. customer name, purchase history, email, perhaps a few other data points). Engage+ utilizes Facebook's social graph to further understand and engage customers during chat conversations (e.g. age, brand likes, friends, mobile usage, and many more data points). Deeper profiling during a customer interaction allows companies to produce customized offers pinpointed at specific customers.
Twilio announced Twilio Functions and while there are other API providers who offer serverless function capabilities, Twilio appears to be the first major API provider that, in addition to providing APIs, is also offering a serverless execution environment that’s specific to consuming them.