In the age of the cloud, integration is everything. What was once a labor-intensive service is rapidly becoming a set of capabilities in the cloud that IT organizations can dynamically invoke as needed. We’re still some distance from making that integration process completely turnkey. But we’re getting a little closer with each passing day.
ServiceNow is a fairly widely used cloud software-as-a-service application that IT organizations use to manage the workflow around calls to help desks. But thanks to the API that ServiceNow built, that application is being more broadly used to create workflow applications outside the IT department.
Microsoft continues to plug its new open strategy, and a number of new Graph-related services propel its strategy. With new apps and APIs connected to the Graph API endpoint, Microsoft is quickly allowing two way access to and from Office 365 apps and third-party, non-Microsoft apps.