Recent research indicates that, across organizations surveyed, old point-to-point integration habits are dying hard. In fact, they could be getting worse, resulting in an increasingly intractable situation as enterprises struggle to digitally transform themselves and avoid fatal disruption.
Online reviews can make or break a business. It has been stated that 79% of purchasing decisions are influenced by an online review. According to strategy and communications firm Cone, four out of five customers change their minds about a recommended product based on a bad review. Wouldn't it be great if you could 'hear' what people were really saying about your business?