In the business landscape, competition is at an all-time high. There are innovations and opportunities to use APIs to develop new apps and empower businesses. Personalization is an area where businesses can gain an advantage and using the following four APIs can get you started quickly.
Twilio has launched Twilio Flex, a cloud-based contact center platform that is fully programmable and allows businesses to engage with customers via a variety of channels. Twilio Flex is currently in preview and the company plans on making the platform generally available by the end of 2018.