Producer and Comedian Ricky Gervais (in partnership with CloudTalk), has just launched the first-ever voice conversation application for social media. Just Sayin’ is a free cloud based iPhone application that makes it possible for users to cross-post conversations to their Twitter and Facebook profiles. Users can share any combination of voice, text, photos, and video.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.