August 20, 2019
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Moxie Software has released Engage+,"the first social chat app that leverages Facebook’s social graph leveraging public profiles to target social visitors with unique proactive offers and provide agents with a rich set of social data." Until now, sales and customer service reps had access to limited customer data when interacting with customers via chat (e.g. customer name, purchase history, email, perhaps a few other data points). Engage+ utilizes Facebook's social graph to further understand and engage customers during chat conversations (e.g. age, brand likes, friends, mobile usage, and many more data points). Deeper profiling during a customer interaction allows companies to produce customized offers pinpointed at specific customers.
Taking notes, sharing thoughts with a team or others who may be interested, bouncing ideas around or working on quickly getting a job done; all these things are so easily accomplished with the help of a live group word processing tool. HackPad offers just this. It's a lightweight collaborative tool that allows users to invite other users and edit documents in real time. What's even better is that the availability of the HackPad API means that it's possible to integrate this functionality into other sites.
Social networks have erupted in popularity in the last 15 years; companies like Myspace and LinkedIn soon became household names. Today, facebook has over 800 million active users and counting. It quickly became clear that social networks could be used for more than connecting with friends; they could connect employees, community groups, and the unemployed with potential employers. Today, companies like GROU.PS, allow for easy creation of personalized networks that allow anyone to create their own social sites. With the GROU.PS API information from GROU.PS sites can easily be integrated into existing platforms.