September 16, 2019
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Aria Solutions announced an API-based softphone solution that brings Salesforce CRM and Cisco telephony platforms together in a single solution. The Velocity Softphone is available on the Salesforce AppExchange and eliminates the need for agents to flip back and forth between various platforms.
Microsoft as expected last week announced that it would be integrating its Yammer social networking and Skype unified communications services with Microsoft Dynamics CRM software. This week Microsoft took that effort a step further via an alliance with Moxie Software under which another social networking application for the enterprise is being integrated within Microsoft Dynamics.
Sixteen APIs have been added to the ProgrammableWeb directory in categories including Messaging, Mapping, Air Travel, and Customer Service. Highlights include Facebook Messenger Broadcast API, plus APIs from Mobius, Nylas and Apptivo. Here's a rundown of the latest additions.