Aria Solutions announced an API-based softphone solution that brings Salesforce CRM and Cisco telephony platforms together in a single solution. The Velocity Softphone is available on the Salesforce AppExchange and eliminates the need for agents to flip back and forth between various platforms.
If there's a problem, fix it. Sounds simple enough, but what if you don't quite know what the problem is? For business, customer feedback is vital in the race to stay ahead of the pack; knowing what is and isn't working for people is key. The Medallia API provides a solution to this problem.
BoomTown, online marketing system for real estate professionals, has announced its first API integration with a third party lead generation source. BoomTown has partnered with Zillow to integrate lead information from Zillow's Premier Agent system directly into BoomTown's intelligent CRM platform.