October 4, 2019
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Whether you've heard of it or not, Platform as a Service, or PaaS, is an emerging trend that is quickly giving way to thousands of mashups across the web and corporate Intranets. A new article in the E-Commerce Times entitled "The PaaS Era, Part 1: Everybody's Pounding Out Mashups" highlights the growth of mashups as web startups and established companies continue to open up their platforms to third party developers.
Most enterprise IT environments consist of multiple generations of legacy enterprise applications that collectively represent a business process. In recent years, the more advanced IT organizations have layered suites of business process management (BPM) software as part of an effort to manage those business processes in a more holistic fashion.
ServiceNow is a fairly widely used cloud software-as-a-service application that IT organizations use to manage the workflow around calls to help desks. But thanks to the API that ServiceNow built, that application is being more broadly used to create workflow applications outside the IT department.