May 17, 2016
View all 1 Followers
View all 1114 Related Articles
Related Articles (1114)
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.
This week, Amazon announced a slew of new offerings at its AWS division Re:invent conference in Las Vegas. These include AWS AppSync, a serverless service for real-time data queries, Amazon GuardDuty, a new security monitoring solution, and five new artificial intelligence APIs.
Here is an interview with Dr Stuart Battersby, Chief Technology Officer and Founder of Chatterbox.co - a sentiment analysis engine that utilizes machine learning (yes that all familiar buzz word) to social media conversations (even more prevalent buzz words). However what makes Chatterbox.co stand apart from social media err,chatter is it's clever use of hard core computational performance of machine learning with insightful and creative business use cases.