Intuit has announced the release of several new resources for developers to integrate desktop applications with web-based applications. The new Intuit App Center allows QuickBooks users to access third party web applications developed with the Intuit Partner Platform. This move effectively bridges Intuit's suite of desktop accounting software with applications that run in the cloud.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.