September 18, 2019
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VoiceBase, a provider of AI-powered speech analytics, yesterday announced an update to its Speech Analytics API. The updated API allows organizations to evaluate and categorize voice calls, as well as to build scorecards, reports, dashboard and key performance indicators (KPIs).
We already use Twilio as an example of documentation done right, but the company thought it could do better. The company now provides a unique telephone number for every new signup to use immediately with the Twilio Voice API and Twilio SMS API. Previously there was a single shared number that required a pin. Now Twilio is showing off one of its core features immediately and making it much simpler to get started.
Vidyo's VidyoConferencing 3.0 is a major release including a new desktop conferencing system, a sharing and collaboration system, and two new room system form factors. One of the most interesting features is Vidyoweb that works in browsers to include users of IM clients such as Skype and Google and streamlined experience for guest users on the system.