December 30, 2019
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About a year after Google introduced the Hangouts Chat API, it is enhancing the ability to build chatbots by supporting both Dialogflow and Hubot. Dialogflow allows developers to leverage natural language processing to train bots. Hubot allows developers to build bots for multiple platforms.
The popularity of chat APIs has risen in recent years. Companies can use Chat APIs to help engage with customers during a sales process and the most popular ones enable organizations to provide real-time customer support, allowing them to offer greater overall customer-centricity.