February 24, 2018
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Great customer service has long been a competitive advantage for any business. But for online merchants, that can take up valuable extra time, as customers wonder where their packages are. Amazon's massive online retail business has done many things, such as famously upended the book industry. It's also changed customer expectations--free shipping (or shipping by subscription), fast delivery, giving customers the ability to track with a click of a button. It puts the mom-and-pop online stores--and many other large operations--at a disadvantage. Aftership provides the Aftership API to help level the playing field.
In the world of fleet management, incorrect data can cost a company a lot of time and money, and in some current systems the potential for error is a little too high. Shaw Tracking's Hours Of Service (HOS) web service is an electronic on-board recording system that allows dispatchers to monitor real-time driving hours and access information such as driver logs, odometer readings, any violations and more. It's an efficient solution to the problems caused by other inaccurate manual log systems. The company makes this data available to developers via the SOAP-based HOS API.