July 13, 2016
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Customer experience affects both top and bottom lines. Research shows a modest shift in customer experience can increase product sales, reduce churn, and improve revenue. This article shows how to catch market trends early and act on them in time by effectively analyzing what customers are saying.
Vonage is bolstering its cloud communication suite with the APIs it purchased through its Nexmo acquisition. A new feature for its Vonage Business Cloud platform, called Number Programmability, leverages the Nexmo API suite to empower Vonage numbers with a host of new features.