Mergers inevitably increase the IT complexity an organization faces. APIs are universal connectors, so the ways in which businesses monitor and manage their APIs can turn those connections into points of leverage and opportunities for the increased insight and control needed in an M&A.
Customer experience affects both top and bottom lines. Research shows a modest shift in customer experience can increase product sales, reduce churn, and improve revenue. This article shows how to catch market trends early and act on them in time by effectively analyzing what customers are saying.