December 23, 2019
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ARK, an all-in-one blockchain solution, has announced a v2 API "that links up networks of blockchains from any part of the world onto a unified ecosystem." The API is based on ARK's SmartBridge technology, which aims to to connect blockchains together and facilitate communication between them.
Kraken has announced the release of a new websockets public API, providing faster access to market data on the company’s cryptocurrency exchange. The new API is still under wraps, with the company expecting to release globally by the end of January, while noting that the release could be delayed.
Moxie Software has released Engage+,"the first social chat app that leverages Facebook’s social graph leveraging public profiles to target social visitors with unique proactive offers and provide agents with a rich set of social data." Until now, sales and customer service reps had access to limited customer data when interacting with customers via chat (e.g. customer name, purchase history, email, perhaps a few other data points). Engage+ utilizes Facebook's social graph to further understand and engage customers during chat conversations (e.g. age, brand likes, friends, mobile usage, and many more data points). Deeper profiling during a customer interaction allows companies to produce customized offers pinpointed at specific customers.