December 23, 2019
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In this article, we provide instructions on how to quickly implement the Sendbird UIKit for iOS and deploy fully-featured messaging using pre-built UI and messaging UX. Sendbird UIKit for iOS is essentially a combination of user interface tooling and the Sendbird Chat SDK for iOS.
Moxie Software has released Engage+,"the first social chat app that leverages Facebook’s social graph leveraging public profiles to target social visitors with unique proactive offers and provide agents with a rich set of social data." Until now, sales and customer service reps had access to limited customer data when interacting with customers via chat (e.g. customer name, purchase history, email, perhaps a few other data points). Engage+ utilizes Facebook's social graph to further understand and engage customers during chat conversations (e.g. age, brand likes, friends, mobile usage, and many more data points). Deeper profiling during a customer interaction allows companies to produce customized offers pinpointed at specific customers.
Twilio has released a beta version of its Conversations API. The unified API allows developers to aggregate messages across channels (SMS, MMS, Chat, and WhatsApp) into a single conversation. Additionally, administrators can control the conversation and supplement with experiential features.