July 11, 2017
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Cisco announces a $150m Spark fund to fuel development on its Cisco Spark Platform, which provides a communication platform that combines messaging, call and meeting features. The service is similar to Slack with a focus on the Enterprise market. All 3 services are currently available in the US.
Twilio has launched Twilio Flex, a cloud-based contact center platform that is fully programmable and allows businesses to engage with customers via a variety of channels. Twilio Flex is currently in preview and the company plans on making the platform generally available by the end of 2018.
Are all CPaaSes (Communications Platform as a Service) created alike? Telesign's director of product management Vince Oh thinks not. In this interview with ProgrammableWeb.com editor-in-chief David Berlind, Oh explains how Telesign's parent company gives it a unique competitive advantage.