With the Forge by acision SDK, developers and enterprises can incorporate WebRTC functionality, such as video and voice calling, messaging, content sharing and presence into web and native mobile applications.
Twilio has announced that support for RCS (Rich Communications Services) Business Messaging has been added to its communications platform. The company also announced the availability of Rich Messaging Extensions which enable native RCS capabilities supported by Twilio channels.
Twilio has launched Twilio Flex, a cloud-based contact center platform that is fully programmable and allows businesses to engage with customers via a variety of channels. Twilio Flex is currently in preview and the company plans on making the platform generally available by the end of 2018.