The FreshDesk Python SDK by Sam Kingston allows to interact with the API to access customer service software data. Resources present API functions such as how to obtain a ticket, get customer information, and view timesheets.
Twilio has launched Twilio Flex, a cloud-based contact center platform that is fully programmable and allows businesses to engage with customers via a variety of channels. Twilio Flex is currently in preview and the company plans on making the platform generally available by the end of 2018.
Nineteen APIs have been added to the ProgrammableWeb directory in categories including Augmented Reality, Sentiment, and Bitcoin. One hightlight is the Create Free App API which enables easy code conversion from a website to a mobile application. Here's a rundown of the latest additions.
We are currently at an intersection where the devices that we will work with will not necessary have an interface or buttons to click. One of the natural ways that we can interact with these devices is via voice. And one of the winners in the consumer device market in this segment is the Amazon