The FreshDesk Ruby SDK by David Liman interacts with the API to access customer service software data. Resources include code to implement support tickets, users, forums, and solutions into applications. Usage example available with GET, POST, and DELETE interactions.
This article is part of a 10-part series about interesting APIs that were added to our directory during 2016. App Development and DevOps Tools APIs are covered in this segment. The APIs were chosen by our researchers, by popularity according to website traffic, and by mentions on social media.
Anyone that has worked with a company that uses proprietary systems knows how frustrating it can be when something goes wrong. Communicating an error to a support team via email can be difficult. Without seeing what is going wrong errors are often time consuming for support team members to diagnose. Instead of spending time explaining what went wrong wouldn’t it be a lot easier if you could quickly record a video of the problem as it happens and then forward that to the support team? Thanks to Screenr and the Screenr Business API this process can be built into a company’s support workflow.