The FreshDesk Ruby SDK by David Liman interacts with the API to access customer service software data. Resources include code to implement support tickets, users, forums, and solutions into applications. Usage example available with GET, POST, and DELETE interactions.
Zendesk expanded integration opportunities for its Answer Bot product. Answer Bot, a machine learning tool that helps customers find answers to their own questions, had been limited in channel access since its original release. Now, Zendesk has opened up access through API, SDK, widget, and more.
Windows PowerShell is the powerful Microsoft command-line shell and associated scripting language for task automation and configuration management. In this tutorial, Trevor Sullivan presents a screencast video that guides followers through using PowerShell to automate common tasks in GitHub.
Fourteen APIs have been added to the ProgrammableWeb directory in categories including DevOps, Politics, and Security. Highlights include the Checkly API for monitoring APIs and the Contrast Security API to help thwart cyber attacks on applications. Here's a rundown of the latest additions.