This Help Scout SDK is a C#.Net class library that provides an interface for the Help Scout Web API. The Help Scout API allows developers to programmatically read and write data hosted with Help Scout. Help Scout is a web-based customer service solution that appears to be regular email, without any visible ticket numbers or log-in requirements.
3Scale, a leading Plug and Play SaaS API Management platform and services provider, has just announced the launch of a new Open Source API Proxy that provides Enterprises API traffic management on-premises and in the cloud.
Twilio has launched Twilio Flex, a cloud-based contact center platform that is fully programmable and allows businesses to engage with customers via a variety of channels. Twilio Flex is currently in preview and the company plans on making the platform generally available by the end of 2018.