This Help Scout SDK is a Ruby Wrapper for the Help Scout Docs API. It is limited Help Scout Docs API integration that provides functionality for extracting existing documentation content. The Help Scout Docs API provides a way to read and write data to your Docs sites. It returns one of three envelopes depending upon the request issued: Single Item Envelope, Collections Envelope or Error Envelope. It allows developers to programmatically read and write data hosted with Help Scout. Help Scout is a web-based customer service solution that appears to be regular email, without any visible ticket numbers or log-in requirements.
Gnip, a social media data aggregation platform and social media API, has announced that the company has added six new social data sources to the Gnip Enterprise Data Collector product. The six public APIs that have been added to the platform include bitly, Instagram, Reddit, Stack Overflow, Panaramio and Plurk.
With the formal launch this week of the SAP HANA Enterprise Cloud a new era of in-memory computing is about to become a lot more accessible. According to Professor Hasso Plattner, chairman of the SAP supervisory board, HANA in the cloud will give IT organizations access to a platform that essentially eliminates the need for batch processing in favor of a model where all applications are run in real time.