December 28, 2016
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The SupportBee API is REST with response format in JSON that supplies help desk ticket software for customer service, service that is provided by human responses. With the API, developers can create new applications that integrate SupportBee into their software. Tickets can be created, retrieved, searched, archived and unarchived, assigned to a user or group, starred for later follow up, and marked for spam. Users of the company (who respond to the tickets) are confirmed.
There’s a lot of focus these days on securing applications and the devices that consume them. But when it comes to all the layers of software in between that enable all the applications to be consumed, security has largely been an oversight.
3scale and API Evangelist's next API Strategy and Practice Conference will be held Sept. 24-26 in Chicago. The focus is on how established brands are mainstreaming APIs.