This Help Scout SDK is a Python wrapper for the Help Scout API. The Help Scout API allows developers to programmatically read and write data hosted with Help Scout. Help Scout is a web-based customer service solution that appears to be regular email, without any visible ticket numbers or log-in requirements.
The API maturity cycle within the enterprise is evolving at two or three times the speed of previous software oriented architecture (SOA) cycles, creating an urgent need for tools that ensure new business integrations built with APIs are managed with respect to governance and industry regulatory requirements. To keep up with this pace, SOA Software has today released the Lifecycle API. This new API is part of the company's Lifecycle Manager product that supports enterprises with flexible approaches to governing IT and business activities and processes.
Voice-over-IP (VoIP) makes it possible to embed telephony services within an application. But the quality of many of those VoIP calls can be highly inconsistent. To address that issue, Twilio today announced a public beta of its Global Low Latency (GLL) capability.