November 4, 2016
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Twilio has launched Twilio Flex, a cloud-based contact center platform that is fully programmable and allows businesses to engage with customers via a variety of channels. Twilio Flex is currently in preview and the company plans on making the platform generally available by the end of 2018.
Cloud-based messaging app Telegram provides free, open and secure communication across any platform with automatic chat synching across devices. Telegram also provides a dedicated Bot API for building custom bots that users can interact with via messages and commands to perform predefined tasks.
SendBird, a provider of chat API services for mobile and web applications, today announced significant platform additions designed to make chat easy and accessible to any tech-driven company, from ride-sharing services to marketplaces to online communities to dating apps.