September 24, 2019
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Twilio has released its annual State of Customer Engagement Report and to find out more about the report and the trends that it spotlights, ProgrammableWeb's editor-in-chief David Berlind captured a video interview with Al Cook, the company's Vice President and General Manager of AI
Microsoft has announced preview versions of its Personalizer API, Conversation transcription API, Form Recognizer API, and Ink Recognizer API. All four APIs enhance existing machine learning and artificial intelligence-driven features within the Cognitive Services portfolio.