May 7, 2016
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Developers are forever being asked for data from Web applications to either resolve a DevOps issue or better inform a business decision. Gathering all that data in a way that makes sense to both the developer and the people that need to act on that information has always been problematic. Looking to take that issue head on, New Relic this week launched the public beta of New Relic Insights, a real-time analytics tool that developers can invoke within the context of the New Relic application performance management (APM) service.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.
Last month saw the first-ever "Small Business Saturday" (at least according to American Express, the initiative's sponsor). Small business get plenty of attention in terms of their finances, but what about their web application needs? The Small Business Web is "a directory of web apps to help small business bloom and grow." The site was founded about two years ago by FreshBooks (invoicing), MailChimp (email marketing), BatchBlue (customer relationship management), Outright (accounting), and Shoeboxed (receipt management). It now lists dozens of applications across several more categories.